OnQ Review Builder: The Easiest Way To Get Customer Feedback and Reviews
After a quick set-up, just enter your customer’s name and email address, and boom! You’re done. Our platform sends them an email asking for feedback and an online review. It’s all automated – ensuring you don’t miss an opportunity!
Get your 30-Day FREE TRIAL now! After the trial, it’s just $55 AUD per month.
Improving Customer Experience, Boosting Your Online Reputation
GAUGE CUSTOMER SATISFACTION
The NPS (Net Promoter Score) ranks your customer satisfaction score on a scale of 1 to 10, so you can monitor and identify areas for improvement.
Once customers leave positive feedback, we’ll automatically send them an email, asking them to leave a review on the site you’ve chosen. Find new customers and build trust with no extra effort.
Positive online reviews are great for improving your SEO! Better ranking means potential customers find you before they find your competition.
Alerts you to negative customer feedback, allowing you to fix the situation before asking them to leave an online review. Also helps you catch unhappy customers before they share their frustration with the world on social media.
Our user-friendly interface displays beautifully on mobile or desktop, whichever device or browser your customer uses.
Have more than one location? No worries, we can sign you up for more than one location, making sure your business improves its search engine visibility.
How Does it Work?
1. Enter your online review sites and automated email preferences.
How many times have you heard a tool or software was easy to use, but it wasn’t? That won’t happen with our platform. Set-up is quick, painless, and requires ZERO technical knowledge. In just a few minutes, you can customise your emails, just the way you like.
2. Upload your customer emails.
Once you’re set up, simply enter your customer name and email when you complete a transaction, or whenever you like. The platform does the rest, and you can scratch “customer feedback” off your to-do-list.
3. You’re instantly notified when a customer gives feedback.
You’ll receive an email notification as soon as a customer leaves feedback, which means you can solve problems as soon as they pop up, and continuously improve your customer experience and loyalty.
4. Your happy customers leave reviews!
Customers are usually willing to leave reviews when they’re happy with your product or service, and we make it easy for them. With a single click, they’re taken to your review site. There’s no better return on your investment than a satisfied customer who shares their experience with the world or your local area.
Recent Study Highlights Importance of Customer Feedback
A recent study found that ‘51% of customers expect companies to ask them for feedback directly‘.
The problem? Fewer than 1 in 3 businesses bothered to ask!
Study source: Marketing Profs
Easily get reviews on high-traffic sites.